3 Reasons to Have a Mobile Application for Your eCommerce Customer and Business Needs

eCommerce is enjoying unbridled success due to the many conveniences it offers such as shopping without having to visit a store, indulging in impulse purchases, fabulous offers and doorstep delivery! We bring you 3 reasons to have a mobile application for your eCommerce customer and business needs.

Mobile Feature Integration

As mobile technology is maturing towards the minimalistic and sixth sense programming, its features and instruments like wearable device, GPS tracking, beacon technology etc. can be leveraged for completely automated and informed business approach. From the customer end, GPS tracker on the customer’s device can be used to find their current location and make a spot delivery to ensure you don’t miss them when they are not at home when the agent is out-on-delivery. Further, the in-built NFC technology can be used for cashless payments in cash-on-delivery transactions. Beacon technology can be used to streamline warehouse activities and the GPS tracker to ensure seamless supply chain management.

Regular Updates via push notifications

SMSes and emails can be intrusive or overlooked or spammed based on the receiver’s mood. Mobile applications have in-built technologies to send push notifications that can be glimpsed at for further details in the drop-down before being pursued or discarded. These are unobtrusive yet attractive messages to catch the device owner’s eyes and spur them to explore offers further. Internally, they can be used as reminders, chats and instant messaging tools to communicate with team members or even stakeholders, suppliers and business partners.

Building brand loyalty with Indigenous Experience

A mobile application can be arranged to suit the customer’s preferences by showing them similar products and new offerings based on their lifestyle and interests. With personalised messages pushed onto their device regularly, it gives the shopper a personalised shopping experience. The company may consider integrating a voice navigation tool that will verbally communicate with the prospective buyer and act as their style guide to give a live shopping experience. Further, with features such as 4-D images customers can try out the product before deciding to make the purchase. Within the company, with employees, partners and suppliers, a loyalty towards the company can be established by facilitating them with the right technologies to perform their tasks easily, in a timely manner and with greater transparency.

Mobile application keeps people connected with the business all the time and it makes activities such as marketing and communication more noticeable. Hence, along with a full-fledged responsive website, a mobile application for the business is equally essential.

A cross-platform mobile application that works well on all major mobile platforms will ensure the eCommerce business gets greater visibility among prospective customers.

What Ecommerce Marketing Could Provide Your Business

It is one thing to run your successfully business on a day to day basis. But with the changing economic and social climate, this task is getting more and more complicated. With the arrival of the internet came new avenues and technology that everyone involved in business simply could not ignore. One of the biggest of these new technologies is the internet. To ignore the internet can mean failure for a small business these days.

If you have a small business that you have been trying to successfully run, you know that it can be a bit difficult to do as well as you might hope. This is why you need to take advantage of all the opportunities that you can get in terms of marketing so that you can be more successful. Many small businesses have gained quite a bit from ecommerce marketing. This is placing your products and services online through automated websites to help you with your customers and sales.

Having an ecommerce marketing website will help you take orders all day long without you having to be there. This is a huge advantage to the small business owner because time is already restricted as you are so busy. This site can be online taking orders for you whether you are working or not. The automated sales process that it provides you is amazing.

Staying in touch with customers is very important. Doing this all on your own will require hundreds of hours of focused work. With ecommerce marketing today, these processes can be automated. Shopping carts for example have the ability to continue contact with your customers and clients automatically suggesting additional products or services helping to produce more sales. These automated systems help you tremendously since it’s hard to do all the work by yourself.

Many might not be aware of this, but the internet is one of the best places to advertise to your local market. While most people might think the internet is only for the largest of companies, many have been using variations of ecommerce marketing to be successful in their own neighborhood. With a small business this type of cheap advertising is very effective since you can get customers at very low costs.

While it might seem a bit overwhelming, the process of getting your goods and services online through automated methods isn’t that hard. You should take advantage of ecommerce marketing today so that you can attract new customers from your local area and have more success.

What Is Digital Marketing and What Does It Mean to My Business?

What is Digital Marketing?

Digital Marketing is the use of digital technology to deliver your marketing messages and to allow your customers to interact with your business.

Traditionally marketing has been about pushing your messages to your customer. With technology, now you can enter into a dialogue with your customers and deliver what they actually want and not want you think they want. Often there is quite a gap and digital marketing is what allows you to communicate one to one with your customers and on a mass scale.

So what areas does digital marketing cover?

For me Digital Marketing includes:

  • Web Sites which includes:
    • Search Engine Optimisation (SEO) – Getting found on Google etc
    • Pay Per Click (PPC) – Paying for somebody to find you on Google etc
    • Banner Adverts – Paying for banners to get visitors to your site
    • Ecommerce – The ability to buy and sell products, services and information over the Internet.
  • Consumer Reviews – Consumer reviews are a powerful way to get consumers on to your eCommerce site as they make the purchasing decision easier as the reviews are by consumers who have purchased the product. Whole businesses are built around this concept such as TripAdvisor.
  • Blogs. Personal web sites with stories, expert opinion etc that you believe will help your readers, customers and stakeholders.
  • Social Media. Twitter, Facebook, Linkedin, YouTube, Google+, Ushi, Xing etc. These are web based systems that allow you to connect and share information such as ideas, links, photos, videos with like minded people. They can also generate income for your business and so can be routes to market for your business. They can be great ways to connect with people who you may not be able to get to by any other means. Twitter can be a great source of publicly available real time information and has reported major global events ahead of the world’s press.
  • Social Media News. Mashable is by far the biggest social media news site.
  • Online PR. There are specific web sites for making press releases available to the press. Prlog.org and helpareporter.com are examples.
  • Webinars/Events – Webinars are one to many seminars distributed across the Internet. This allows you to present to a large number of people independent of location. Events are traditional meetings or workshops but are marketed through Social networks such as Linkedin.
  • Email Marketing – The sending out of bulk emails which you believe are relevant to the people you are sending the message to.
  • Lead Nuturing – This is where a prospect gives you their email address in exchange for something free. This is usually an eBook (in pdf format), video, course of emails on how to do something.
  • Viral Marketing – The sending out of a message which is so compelling that people forward it on to other people unknown to you. A great way to send out a message if you get it right.
  • Video – Increasingly popular method of sharing ideas, passing on information and selling on the web. Great for selling more complex products or services. YouTube is the most popular at the present but video is becoming embedded into more digital media.
  • Music/Podcasts. Spotify is becoming the most popular legal file sharing system as it gives you access to a large range of music. Podcasts are voice recordings about a particular subject. They can be download for listening to on computer or MP3 players at a later date. Great for relaxation or for learning about a new subject whilst travelling.
  • Chat/Instant Messaging/Skype. Chat and Instant Messaging are systems for conversations using a keyboard which are done in real time. I.e. one person types something and the other responds. Both need to be present and online for this to work. Users of Facebook, Bebo etc use this, especially the younger generation. Skype is an internet based video and phone system that allows Skype users to call each other for free or at lot low cost and is becoming increasingly popular for business use and will grow now that the video version is available on Facebook.
  • Smartphone or Mobile Apps. Smartphone or mobile apps (or software applications which is where the term is derived from) are small pieces of computer software that run on your phone that allow you to do things that you would normally do on a computer. The need to work anywhere, anytime means that these will become increasing popular with business systems starting to appear on them. Great for anybody who works away from the office including executives, technical and sales people. Also watch for a growing number of consumers using their mobiles for online purchases as they fill their time waiting for something.
  • Cloud based storage/File Sharing. The Cloud is for most purposes another name for the Internet. So Cloud based storage is the ability to store information on the internet including backups and sending large files to customers and suppliers. DropBox and Yousendit are examples of systems for sharing large files between unrelated users. There are a wide range of suppliers of remote backup systems now with most corporates including them in their backup strategies. Personal File sharing is also available for two or more computers to be linked together to share information including music and videos. Personal File Sharing is generally not a business tool for larger corporates.
  • Cloud based systems. These are systems that allow you to work anywhere. Google has Google Docs, Microsoft has Office 365. A lot of third party software providers are moving their systems onto the Cloud so that customers can access them from anywhere and don’t have to worry about their own IT infrastructure. Companies are moving their IT infrastructure on to the Cloud in order to reduce costs as all the infrastructure is managed by a third party.
  • Extranets/Web based Systems. Companies are now looking to give customers and suppliers access to their information (through Extranets) and their systems (through Web based systems). This allows customers and suppliers to access to information relevant to them and enables them to do any processing on a DIY basis saving you both time and money such as the entering and progressing of orders and checking stock levels.
  • Remote Access. The ability to work anywhere means that you sometimes need access to your computer at home or work. Remote access through web sites such as Teamview and Logmein are a great way to get at critical documents away from the computer. Some of these systems allow you to do on line demonstrations of your product and service. This saves you and your customer time and money.
  • Online Games/Gaming. More gaming companies are moving their operations on to the web so that their services can be accessed anywhere anytime. Also notice that more consumer applications have games technology or ideas built in to them in order to make it more fun to buy. The term is called gamification. This could be a challenge for parents as the line becomes blurred between buying something and playing a game.

In an age where systems are everywhere businesses need to understand how to exploit Digital Marketing as it is a means to improving the service to your customers, driving down costs and making your organization more agile.

All organizations large and small need to understand Digital Marketing and have a strategy of how they are going to exploit the opportunities that Digital Marketing has to offer.

Ecommerce Marketing – How to Use Buyer Source Tracking to Analyze Your Online Sales Funnel

So how do you determine which portion of your Ecommerce marketing business is accounting for 80% of your sales, using 20% of your resources?

You must track your buyer sources. You must compile tracking data, and then analyze that tracking data until you have teased out the 20% that is most profitable for you.

There are a number of ways that you can do this. You can use tracking software on your web site that tracks the origination of your traffic (using ip addresses, cookies, or some other similar technology). This is the most popular method – and it is the easiest to use and to set up.

However, I use a different method, one that is considerably harder to set up, and does require a few minutes of my time each month the compile the data. However, I believe that I get better long-term results by using my method.

Keep in mind, however, I only track about 60 or 70 different incoming traffic sources, as I do not generally use PPC or other keyword Ecommerce advertising. If I did, and I had perhaps 100’s or even 1000’s of incoming traffic sources (treat each keyword and keyword origination point as a source), then I would be forced to incorporate tracking software, however I believe I would use it in conjunction with my current method.

Before I describe in detail my method, let me explain the methodology behind it.

First, what is more important? Knowing where our traffic comes from, our subscribers come from, or our buyers come from?

Since our buyers are the ones who pay our monthly bills and our vacations, I consider knowing where my buyers are coming from as premium information.

Tracking traffic and subscribers is only useful for short term evaluation and helps us make short term traffic decisions. Buying decisions by subscribers may take months, so if we relied on buying data alone to decide on our traffic sources, we would have to wait a longer period of time before receiving preliminary information. And I do consider traffic and subscribers as preliminary information.

Once I have buying data on my traffic and subscriber sources, I can then make decisions about the actual value of my various Ecommerce marketing traffic and subscriber sources.

If you are out to attract prospective customers and develop your online presence and exposure, you owe it to yourself and the financial future of your business to learn everything you can about Internet marketing.

Want to learn more Internet marketing techniques on how to build a successful businesses online?

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